Frequently Asked Questions
Everything you need to know about Gear for Good.
What is the 'Del Día' collection?
Our Del Día products are one-of-a-kind items made from 100% repurposed fabric. This means the sewers have total creative control over the color combinations, ensuring that no two bags are ever exactly alike.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your adventure gear sooner.
What is your return and exchange policy?
We offer a 30-day return window for all unused products in their original packaging. Exchanges are free, while returns for a refund incur a flat shipping fee.
Does Cotopaxi offer a lifetime warranty?
Yes, we stand by our products with the 'Guaranteed for Good' promise. We will repair, replace, or reward a gift card for any item that has a manufacturing defect for the duration of its practical lifetime.
How do I clean and care for my Cotopaxi backpack?
We recommend spot cleaning with a damp cloth and mild detergent. To preserve the integrity of the fabric and coatings, do not machine wash or put your gear in the dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay Installments.