Returns & Exchanges
At Cotopaxi, we want you to love your Gear for Good; if your purchase isn't quite right, you can return or exchange items within 30 days of purchase. All returns must be in their original, unworn condition with tags attached to support our commitment to sustainable product lifecycles.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Your Method
Select whether you would like to exchange for a different size or color, receive store credit, or get a refund to your original payment method.
Pack and Label
Print your prepaid shipping label and securely package your items, ensuring all original tags are included before dropping the package off at a designated carrier location.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship out your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing